Dr. Carolyn Fletcher is the mother of Emily Fletcher and owner of the Stonehill Animal Hospital. She has full custody of her daughter, and is divorced from David Fletcher, but still uses his last name. She has a deep care for animals, and has been an animal doctor since Emily was only five years old. Her love of animals was passed down to her daughter.
Carolyn was inspired by Charity in Princess Gwenevere and the Jewel Riders.